Return and Refund Policy

Return and Refund Policy

Last updated: January 2025

Return Window

We accept returns within 30 days of delivery for unused items in their original packaging.

Eligibility Requirements

• Items must be unused and in their original condition
• Items must be in their original packaging
• Proof of purchase (order number or receipt) is required
• Items must not be installed, assembled, or modified

Non-Returnable Items

• Items that have been used, installed, or assembled
• Items missing original packaging or accessories
• Clearance or final-sale items (if applicable)

Return Process

1. Contact us at info@theplyman.com to request a return authorization
2. Include your order number and reason for return
3. Once approved, we will provide return shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item to: 15505 Minnesota Ave, Paramount, CA 90723

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

Damaged on Arrival

If your item arrives damaged, please report it within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Incorrect Items

If you receive the wrong item, contact us immediately and we will send the correct item at no additional charge, along with a prepaid return label for the incorrect item.

Exchanges

To exchange an item, follow the return process and place a new order for the desired item. This ensures the fastest processing of your exchange.

Order Cancellations

Orders can be cancelled before they ship. Contact us immediately at info@theplyman.com. Once an order has shipped, it must be returned following the standard return process.

Contact

For return-related questions, email info@theplyman.com or call +1 877 367 6836.